WRONG ORDER POLICY:

We take huge steps to make sure you get exactly what you order.  Each order is initially checked for stock, it is then brought together.  Our second step is to have the order checked for accuracy.  Our third step is the order goes to me for the final check.  Your order goes through triple accuracy checks, this is to minimize any mistakes.   We also number our stock on certain products so that we will be able to find your missing product, once you give us the numbers that you received we will know what is missing and can find what went wrong.

Every once in a while there is a mistake made, for this we apologize and will correct the mistake as soon as possible.  If we have product on the shelf it will ship out immediately.  If we need to bring in stock, we will put in an order for it right away, whether we are putting in an order or not. 

Our compensation policy is as follows:  If your original order was under $100, you will receive 10% off your next order.  If your original order was over $100, you will receive 10% off your next TWO orders. 

Unfortunately, because we are a small company we cannot offer a huge compensation policy as we would not survive.  But rest assured we are doing everything we can to make sure mistakes happen very rarely. 

REFUSE SERVICE:

We do have the right to refuse services.  We take the refusal of services very seriously and do not do it without good cause.  With our home parties it may happen often as we can only book so many home parties in a week or at a time.  We may be booked solid for weeks, or we could discontinue home parties.  We may also say no to a home party that is too far out, we have other things booked on the day you want or we are taking a break that day.  So if you want a home party, please book in advance.

Prices:

We have regular prices and specials.  However, we can change our pricing without notice, even if our sales prices says until a certain day.  So if you would like an item that is on sale, grab it while you can.  In most cases our prices will remain the same and our sales will continue until the cut off date.

It is a good idea to buy things when you see them, if the manufacturer raises prices, ours will raise.  Unfortunately, we are subject to the swing in the Canadian dollar (as most of our products come from the USA).  Right now our prices are very competitive to the US prices, as the dollar is very high and it is cheaper by far to buy in Canada then to buy in the US and have your order shipped and duty and customs added on.   If the dollar starts to drop, prices will be raised, so take advantage of the high Canadian dollar.

We do not price match as with our prices come exceptional customer service.  You can not match great service and cheap prices.  We will be willing to look at the price that the store is offering it to you for, with website address or contact info.  If we feel that this is a reasonable sale price we may be willing to match it, you can always ask!

Returns:

With our bumGenius 2.0 you may try one diaper for 14 days and if you don't like it, you send it directly back to Cotton Babies.  You pay for the shipping and we return your money.  You may also, at the same time return any unused product back to us and we will refund your money.

We do not take back any other used diapers, we recommend that you only try one diaper to make sure you like the diaper, or buy a trial pack before investing in cloth diapers.

With our other products we have a 30 day money back guarantee on any unopened and unused products, that includes all our diapers.  You can return the product and will refund your money minus shipping charges. 

Promotions/Sales:

We honor our sales and promotions unless there is a problem and we must remove it from our specials.  If we are out of a product we will order more stock, if this happens and you order we will still honor the sales price unless the product was taken off sale.  Even if an item is taken off sale and you order it before this happens, or you write us in an email specifically about this product, we will still honor the sales price for you.

Customer Service:

Our customers are very important to us and if there is a problem we want to hear about it.  Whether it be one of our products you don't like (we may remove it if people don't like it.) or an error we made in your shipment.  We will do whatever we can to make sure you are happy. 

We try to get back to our customers comments, questions or issues within 24-48hours.  If you do not hear from us within 48 hours, please resend your email as we probably did not get it.

If there is a problem with any of our products or your receive an error in your shipment please contact us at service@naturalbeautycanada.com